The Ipsen Spare Parts Promise!

If your furnace breaks down, you need to get it up and running again as soon as possible. However, that's not the only time you can rely on Ipsen's Spare Parts Service to help keep your equipment running at peak performance. That's a promise. 

From Monday to Friday you can contact us between 7 a.m. and 5 p.m. Together, we can work out which spare parts you need and they will be shipped out straight away.In emergencies, you can contact us 24 hours a day, 363 days a year.

All confirmed orders received by 4:30 p.m. for spare parts that are in stock will be shipped out that day - and delivered by our partners within Europe in 24 hours.In emergencies, we can ship spare parts orders received by 5 p.m. to you by special courier.

More than 11,000 spare parts are in stock in our central warehouse in Germany. In addition, more than 30,000 spare part items are shipped every year, which means high availability and professional processes.

One thing you can rely on is that we will continue to keep the spare parts you need in stock for 10 years, and every Ipsen spare part fitted by Ipsen comes with a 12-month warranty. That's because each part offers time-tested, durable quality.

Eighteen highly competent staff members comprise our Spare Parts Sales, Procurement and Logistics Departments and ensure that you receive the correct spare parts quickly, thus avoiding downtime. 

We will look after all your spare parts needs quickly and efficiently, including sending any quotation you need for spare parts that are in stock within two business days.What's more, we will always keep our promises. Should our Spare Parts Department not happen to meet your expectations in an individual case, you can contact us directly at or by telephone:0049 2821 804 496.We will help provide a solution for all of your spare parts needs. That's a promise!